encora
Encora Inc.
Lead Product Designer for technology and innovation partner to some of the world’s leading enterprise companies.
Leadership
Consultancy
As a global technology consulting firm, Encora faced a critical scaling challenge: balancing rapid growth with consistent quality while serving Fortune 500 clients with complex needs. With teams distributed across multiple locations and varied client expectations, the organisation needed a systematic approach to elevate design quality, reduce delivery variability, and increase client satisfaction.
Key result
15% reduced delivery time with established design standards and processes
Key result
23 projects led end-to-end for North American and European clients, from idea to testing prototypes
Key result
10+ designers mentored and lowest design turnover rate in recent company history
High impact challenges came with career-shaping learnings.
Insight
Design scale requires systems thinking
Individual talent isn't enough; creating repeatable processes and documentation enables consistent quality at scale.
Insight
Organizational influence requires translation
Speaking the language of business and connecting design decisions to business outcomes elevated design's strategic position.
Insight
Leadership multiplication matters most
My greatest impact came not from my direct work but from creating structures that enabled others to grow and succeed.
This experience transformed my understanding of design leadership from individual excellence to organizational capability and proved that the right processes and mentorship can elevate an entire design practice to deliver consistent, high-quality outcomes at enterprise scale.
Quote
"You are a great resource in guiding the product design process and I appreciate all the materials you shared with me on product discovery. I wish you all the best in all of your projects. Thank you for your contributions!"
Client
Quote
"It was a great experience and you brought a valuable perspective to my thoughts and decisions that made a difference."
Internal Stakeholder